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Troubleshoot Trading Journal Issues & Fix Import Errors

Troubleshoot Trading Journal Issues & Fix Import Errors​

Encountering issues with your Trading Journal? This guide provides quick solutions for Google Sign-In errors, account setup problems, and data import discrepancies, so you can get back to tracking your trades.

How to Fix Google Sign-In Issues​

If you're having trouble signing in with your Google account:

  • Try clearing your browser's cache and cookies.
  • Use an incognito or private browsing window.
  • Temporarily disable any ad blockers or browser extensions that might interfere with Google Sign-In.

Solving Account Creation Errors​

If you encounter an error during the account creation process:

  • Check your internet connection and ensure it's stable.
  • Try refreshing the page and attempting the sign-up process again.
  • If the problem persists, please contact our support team at support@synctrade.com.

Fixing Data Import Problems​

If your trades are not importing correctly or you're seeing discrepancies:

  • Double-check that your broker account is correctly linked.
  • Ensure the import file (if applicable) is in the correct format and does not contain errors.
  • Refer to the specific integration guide for your broker for detailed troubleshooting steps.
  • If automated import fails, you can always manually record trades to keep your journal up to date.

General App Issues​

For any other unexpected behavior or errors:

  • Try logging out and logging back into your SyncTrade account.
  • If possible, try accessing SyncTrade from a different browser or device.
  • Consult our FAQ section for quick answers to common questions.
  • If you can't find a solution, don't hesitate to reach out to our support team.